Webmail Dark Theme Is Now Available
Check out the new dark theme for our Webmail! To activate it, login to your webmail, go to Account Settings, Look & Feel section and select from the dropdown the Theme named "Dark". That's it - let us know what you think!Experience the power of our new Webmail interface and premium email hosting features. Sign up now for your 30-day free trial —no commitment, just better email. Don’t miss out!
New Admin Panel launch
We are glad to be launching our new Admin Panel! It's modern, sleek and very fast! It's been built using Vuetify and we are very happy with it. It has also been translated into German and French in order to better serve our growing diversity of customers. It's also responsive so it works great on mobile. The most important part however, is that it's Open Source! If you are one of our many resellers, you now have the option of downloading the source code of the Admin Panel onto your server, modify it as per your needs and then install it locally, providing e-mail management to your customers directly from your server. Enjoy!
PolarisMail & COVID19 Update
We are living unprecedented events. Nobody expected the current crisis caused by the COVID19 virus and the way it's testing every aspect of our societies. E-mail is critical during these difficult times as it allows businesses to still operate safely and it's our duty to ensure everything operates smoothly. We have thus taken the following steps to ensure the proper operation of your e-mail: - All our staff is working from home - We have installed additional redundant SSD storage capacity to our distributed file system and to our processing servers. This will allow us to serve e-mail faster and more securely. - We remind you that our infrastructure is co-located within a safe datacenter in Montreal, local to our staff. This is crucial as we don't have to rely on remote hands to perform maintenance, upgrades or intervene in case of emergencies. We are continuing our in-house development and will soon release our revamped Admin Panel. Sleek, modern, mobile-responsive and most important...
Two Factor Authentication (2FA) Improvements
We have extended the ability to login via Two Factor Authentication ( 2FA ) to our Admin and Reseller panels. When you login, simply click on 2FA in the Menu and make sure to have a TOTP installed on your mobile device - we recommend Authy
Launch of new Group-Office Webmail interface
We are glad to announce the launch of a new version of our Group-Office Webmail interface, version 6.3. It's a complete re-design, very modern and fast. It works as well on mobile as on the desktop. It will become our default choice for Basic and Enhanced accounts. How to switch to the new Webmail ?You need to configure or modify your DNS by pointing 'webmail.yourdomain.com' to webredirect.emailarray.com via a CNAME record. You would then access your webmail by visiting http://webmail.yourdomain.com existing Enhanced Accounts In order to ensure the proper migration of all your data from your existing accounts, you must open a support ticket requesting a migration to: [email protected] What if you don't want to switch ? If you don't wish to use this new interface, then simply don't change anything. We will continue supporting the existing versions of Afterlogic, Horde and Atmail but won't provide updates for them, except for security fixes.Experience the...
WHMCS Module Update
We are glad to announce a minor version update to our WHMCS module. Changes include: Ability to bulk import accounts Easier Forwards management Bug fixes: User Panel link from WHMCS Admin & Password generator You can download the latest version by clicking here To take advantage of our e-mail Backup & Archiving solutions and many of our e-mail hosting features sign up for a 30 days free trial for our e-mail services.
New webmail sneak preview
In May we will be launching the latest version of Group-Office, version 6.3, based on FLUX technology. Clean, simple design and very very fast interface. It can also take advantage of our new Distributed File System in order to serve e-mail content even faster. This new version will be available for both Basic and Enhanced accounts and will become the new default interface for Basic accounts. Existing users of Atmail or Afterlogic interfaces will still be able to use those interfaces just as they are doing now, without any changes on their part. Enhanced accounts will continue to offer exclusively the Groupware features and Activesync ( EAS ).
New Distributed File System Storage
Following the power outage our datacenter experienced on December 8th, a few weaknesses became apparent in our infrastructure, the most important one being our storage model. Even with a SAN, there still is a Single Point of Failure and in case of a power outage, doing a full system integrity check can take multiple days when dealing with our volume of data. With that in mind we set out to solve both issues: data redundancy and post-outage recovery. We settled on two major changes which addressed this problem: We converted all our storage file systems to ZFS which requires no integrity check post-outage. We already had a few backup systems running ZFS prior to the outage and it's thanks to them that there was no data loss. We started deploying MooseFS PRO as a Distributed File System on all our storage servers. This eliminated the Single Point of Failure we previously had, as now copies of each data block resides on multiple servers. With this new storage model...
New E-mail hosting packages offered
Due to popular demand we have put together some e-mail hosting packages geared towards customers that require less storage per mailbox than our standard offer of 25GB per mailbox. Plans are available on a yearly basis or per month, depending on required volume. Each e-mail hosting package gives you the option to add up to 25 Basic mailboxes for the yearly plan and up to 50 Basic mailboxes for the monthly packages. Each mailbox will have all the features of our Basic E-mail, except the 25GB of storage. In addition, you can combine packages to better suit your needs. E-mail hosting packages are not compatible with our standard Basic E-mail and Enhanced E-mail services which means you can have active either a package-based plan or a custom plan. However, if you ever need to upgrade from a package in terms of storage or number of accounts you can do so by upgrading to a regular plan, at any time.Find more information about our e-mail hosting services on the pricing page or contact us for...
PolarisMail and WHMCS integration
We are glad to announce the completion of our WHMCS module, designed for white label e-mail hosting resellers. This module offers the possibility of selling PolarisMail accounts directly from the WHMCS interface and lets WHMCS users integrate directly with our management interfaces. Our WHMCS e-mail hosting module lets resellers add, remove and suspend mailboxes as well as manage aliases, forwards and distribution lists. For a complete feature list, ( such as setting a vacation message, managing Spam filtering and delivery rules, etc.) use the "Control Panel" direct link from WHMCS module. You will be redirected to our white-label User Panel. In addition, for each user you will also have the possibility to login directly to Webmail. This module is the perfect solution for WHMCS hosting resellers wishing to offer e-mail hosting accounts from PolarisMail to their customers. Most importantly, the module is also offered in an unbranded format in order to provide white-label e-mail...
Application Passwords
A much needed feature is finally here - Application Passwords. You can now set up to 5 different application passwords, other than your main password in order to access your account. These passwords should be longer and more complex than your regular password and they should be used for devices or in situations where you don't want to divulge your main password. Login history using the application passwords can be reviewed under the Last Logins menu in the User Panel or you can see just the latest login, directly in the Application Passwords window.
Last Logins Review
We have added a new feature that lets you review all your past logins to our service, either via Webmail, IMAP, SMTP or POP3. This makes it very easy to identify suspicious activity and change your password right away. Your passwords are safe with us: we use Blowfish encryption to store your credentials which as of January 2018, is unbreakable. You will find the Last Logins icon directly in your User Panel and the interface is pretty self-explanatory We haven't forgotten about the Administrator and Reseller accounts! We also added the same functionality to their respective panels, with the ability to review login history for each account under their care so they can flag suspicious activity and take the appropriate counter-measures.
Changes in Authentication Mechanisms
This week-end we have proceeded to upgrade our authentication mechanisms for incoming and outgoing e-mail, eliminating MD5 based protocols due to their insecurity. Most e-mail clients adjusted automatically and updated to the supported mechanisms but there have been reports of Apple Mail and Thunderbird configurations that haven't updated automatically. In those cases, please make sure to switch to using a 'Normal Password' but over a TLS/SSL connection instead of 'Encrypted Password'. To take advantage of our e-mail hosting features sign up for a 30 days free trial.
PolarisMail Service Outage Postmortem
As mentioned in our previous post Service Outage Incident, we experienced a service outage on Friday, December 8th 2017 at approximately 16:30 EST. Today we’re providing an incident report that details the nature of the outage and our response. Due to heavy investment in our infrastructure over the past few years we enjoyed no outages or other kinds of incidents in the past 10 years. Unfortunately this streak came to an end on Friday, due to events out of our control. This service issue has impacted all of our customers, and we apologize to everyone who was affected. Root Cause The root cause was a power outage in downtown Montreal which turned into a service outage due to the failure of Peer1 generators to start when the power loss was detected. Issue Summary Times are EST Friday December 8th 15:45 A fire broke out at a power station serving downtown Montreal, shortly before 16:00 EST. 16:15 Power station cuts off electricity to most of downtown Montreal. Peer1 DataCenter UPS's go...
Service Outage Incident
8 Dec, 2018 We are experiencing a service downtime due to a major power outage throughout the entire city of Montreal. Power has been restored and our technicians are on site working to remedy the issue. You can check for updates on our Twitter feed or via Chat Support on our website. We apologize for the downtime and we assure our customers we are doing our best to get all services back online as soon as possible. Update 1: Inbound e-mail is now being received. Update 2: Receiving external e-mail now works, sending outbound partially started working. Update 3: MX servers and SMTP servers are fully functional. IMAP and POP3 partially running. Update 4: IMAP is functioning properly. Update 5: POP servers are back online. Update 6: All services are back up and running. Some users may experience a gap in their e-mail timeline. We will restore these e-mails in the hours to come.
Full Integration Between AfterLogic and ownCloud
We are glad to announce we have completed a full integration between AfterLogic and ownCloud using WebDAV and their APIs. Users are now able to access their PolarisMail Files directly in webmail, attach files from ownCloud and save attachments to ownCloud. Attach From ownCloud directly in webmail In AfterLogic the ownCloud file storage is seamlessly integrated within the webmail. You can send files saved in ownCloud directly from the webmail interface, by attaching files or by sharing and inserting link into e-mail. Even with our big attachment size limit of 50MB you might encounter situations when you need to send multiple big files. In Afterlogic, if a file is too big to be attached to the message, users are warned and offered the option to insert a link to file instead. This will create a public link for the file and anyone with the link will have access to the file. Save Attachments to ownCloud Users also have the option to save attachments from received e-mail messages directly...
Backups, Backups, Backups! E-mail Backups!
How well protected are your e-mails? If you have e-mail backups, how complete and easily accessible are they? At PolarisMail we take backups very seriously. So seriously, that packed with every account you get two different kinds of backups, free of charge! E-mail Backups in Archive Manager First of all, you have the Archive Manager, integral part of each user's Control Panel, which lets you browse up to 30 days of previous snapshots of your entire Mailbox. Every folder, every message, the way you stored it. This interface makes it easy to restore e-mails in case you need them. E-mail Backup in Gateway Archive Manager The second kind of backup is the Gateway Archive Manager. Every message you receive is stored by us, before being delivered to your Inbox - this includes Spam too!. Sometimes it's possible for a message to get deleted before you have a chance to place it in a folder, or you may simply misplace it. For these situations, use the Gateway Archive Manager to...
Apple Push Notification Support
We are glad to announce that starting today we have started supporting Apple Push Notification. Users of Apple devices will now get e-mail messages pushed immediately to their devices, without having to wait for the phone to poll the server for new messages. This change is seamless and requires no changes whatsoever on the end user device. This new feature will also help with the battery life of your mobile device! To take advantage of our Apple Push Notification Support and many of our e-mail hosting features sign up for a 30 days free trial for our e-mail services.
Launch of New Website and Billing Panel
We are happy to announce the launch of our new website & Billing Panel and we’re excited to introduce you to our new look! A fresh new look with a clean design, new logo and improved usability across all devices.
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