PolarisMail Support

Get help from our Support Team

Find the links to our most valuable resources, like how to request an email migration, setup guides, or technical information.

Our knowledgeable team of customer support professionals will help you 24/7 – see below the best ways you can reach PolarisMail Support Team.

Browse our self-help tools

Our Support Team has put together detailed instructions on the quick setup guides page for easy setup of PolarisMail email accounts. Browse our Wiki for technical information and answers to common issues.

Open a Ticket

The best way to contact PolarisMail Support Team.
Open a ticket by emailing us at: support@polarismail.com or visiting our Support Page. Just replying to a ticket email will add your message to the ticket.


Contact our Sales Team to get more details about our services. Send a Reseller request to find out more about our Reseller Program.

Chat Support

Are you a customer of ours? Live chat with our knowledgeable Support Team.

Setup Guides

Quick Setup Guides

How to create a new email address (using your own domain or our free domain, polarismail.net).
How to set up the email address to an email application, such as Outlook, Apple Mail, etc.

How to setup your WHMCS module

A setup guide for Resellers that use WHMCS

How to request a migration

Our Support Team can help you transfer the contents of your email address to the new one, with no downtime.


For our technology-savvy users, we have prepared the precise technical information in our Wiki. Browse it to find setup guides and advanced features of our Admin Panel, User Panel, or Webmail.

DNS Configuration

Update these DNS records to have a functional email service: MX, SPF, webmail and DKIM. 

Server names and ports

Use these to configure your email address in email clients and devices such as generators, cameras, etc.