Get help from our Support Team
Find the links to our most valuable resources, like how to request an email migration, setup guides, or technical information.
Our knowledgeable team of customer support professionals will help you 24/7 – see below the best ways you can reach PolarisMail Support Team.
Browse our self-help tools
Open a Ticket
Open a ticket by emailing us at: [email protected] or visiting our Support Page. Just replying to a ticket email will add your message to the ticket.
ASK MORE DETAILS
Contact our Sales Team to get more details about our services. Send a Reseller request to find out more about our Reseller Program.
Chat Support
Are you a customer of ours? Live chat with our knowledgeable Support Team.
Setup Guides
Quick Setup Guides
How to create a new email address (using your own domain or our free domain, polarismail.net).
How to set up the email address to an email application, such as Outlook, Apple Mail, etc.
How to setup your WHMCS module
A setup guide for Resellers that use WHMCS
How to request a migration
Our Support Team can help you transfer the contents of your email address to the new one, with no downtime.
TECHNICAL INFORMATION
For our technology-savvy users, we have prepared the precise technical information in our Wiki. Browse it to find setup guides and advanced features of our Admin Panel, User Panel, or Webmail.
DNS Configuration
Update these DNS records to have a functional email service: MX, SPF, webmail and DKIM.
Server names and ports
Use these to configure your email address in email clients and devices such as generators, cameras, etc.