What's New at PolarisMail
This is where you’ll find the latest news and updates from the PolarisMail team. From new feature announcements to platform enhancements and expert tips, our goal is to help you build and scale a better email solution
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Say Hello to a Smarter Inbox: Announcing Integrated Chat and Video Calls
We know that switching between your email, a chat app, and a video conferencing tool can break your focus and slow you down. That’s why we’re excited to announce our latest update: secure, one-on-one chat and video calls are now integrated directly into the PolarisMail Webmail! This new feature is designed to keep your workflow all in one place, making collaboration faster, easier, and more secure than ever. What’s New in Your Webmail? Starting today, you’ll find two powerful new tools...
Introducing Zulip: A Smarter Way to Collaborate, Right in Your Webmail
Here at PolarisMail, we're always looking for ways to provide you with more powerful and efficient tools. Today, we're thrilled to announce a major upgrade to our platform: Zulip, a powerful team collaboration tool, is now fully integrated into our Enhanced mailboxes! If you've ever felt overwhelmed by the constant notifications and chaotic, single-stream conversations of typical chat apps, you understand the challenge. Important files get lost, key decisions are buried, and focusing on deep...
Webmail Dark Theme Is Now Available
Check out the new dark theme for our Webmail! To activate it, login to your webmail, go to Account Settings, Look & Feel section and select from the dropdown the Theme named "Dark". That's it - let us know what you think!Recent PostsExperience the power of our Webmail interface and premium email hosting features. No commitment, just better email. Don’t miss out!
New Admin Panel launch
We are glad to be launching our new Admin Panel! It's modern, sleek and very fast! It's been built using Vuetify and we are very happy with it. It has also been translated into German and French in order to better serve our growing diversity of customers. It's also responsive so it works great on mobile. The most important part however, is that it's Open Source! If you are one of our many resellers, you now have the option of downloading the source code of the Admin Panel onto your server,...
PolarisMail & COVID19 Update
We are living unprecedented events. Nobody expected the current crisis caused by the COVID19 virus and the way it's testing every aspect of our societies. E-mail is critical during these difficult times as it allows businesses to still operate safely and it's our duty to ensure everything operates smoothly. We have thus taken the following steps to ensure the proper operation of your e-mail: - All our staff is working from home - We have installed additional redundant SSD storage capacity to...
Two Factor Authentication (2FA) Improvements
We have extended the ability to login via Two Factor Authentication ( 2FA ) to our Admin and Reseller panels. When you login, simply click on 2FA in the Menu and make sure to have a TOTP installed on your mobile device - we recommend Authy
Launch of new Group-Office Webmail interface
We are glad to announce the launch of a new version of our Group-Office Webmail interface, version 6.3. It's a complete re-design, very modern and fast. It works as well on mobile as on the desktop. It will become our default choice for Basic and Enhanced accounts. How to switch to the new Webmail ?You need to configure or modify your DNS by pointing 'webmail.yourdomain.com' to webredirect.emailarray.com via a CNAME record. You would then access your webmail by visiting webmail.yourdomain.com...
WHMCS Module Update
We are glad to announce a minor version update to our WHMCS module. Changes include: Ability to bulk import accounts Easier Forwards management Bug fixes: User Panel link from WHMCS Admin & Password generator You can download the latest version by clicking here To take advantage of our e-mail Backup & Archiving solutions and many of our e-mail hosting features sign up for a 30 days free trial for our e-mail services.
New webmail sneak preview
In May we will be launching the latest version of Group-Office, version 6.3, based on FLUX technology. Clean, simple design and very very fast interface. It can also take advantage of our new Distributed File System in order to serve e-mail content even faster. This new version will be available for both Basic and Enhanced accounts and will become the new default interface for Basic accounts. Existing users of Atmail or Afterlogic interfaces will still be able to use those interfaces just as...
New Distributed File System Storage
Following the power outage our datacenter experienced on December 8th, a few weaknesses became apparent in our infrastructure, the most important one being our storage model. Even with a SAN, there still is a Single Point of Failure and in case of a power outage, doing a full system integrity check can take multiple days when dealing with our volume of data. With that in mind we set out to solve both issues: data redundancy and post-outage recovery. We settled on two major changes which...
New E-mail hosting packages offered
Due to popular demand we have put together some e-mail hosting packages geared towards customers that require less storage per mailbox than our standard offer of 25GB per mailbox. Plans are available on a yearly basis or per month, depending on required volume. Each e-mail hosting package gives you the option to add up to 25 Basic mailboxes for the yearly plan and up to 50 Basic mailboxes for the monthly packages. Each mailbox will have all the features of our Basic E-mail, except the 25GB of...
PolarisMail and WHMCS integration
Tired of switching between platforms to manage your clients' email? We designed a solution. Introducing the new PolarisMail module for WHMCS. We built it to bring essential email management tools directly into the platform you already use every day, letting you sell PolarisMail accounts directly from your WHMCS interface. Now you can automate administrative tasks while empowering your clients with self-service tools—all under your own brand. For Resellers: Powerful Admin Control From...
Application Passwords
A much needed feature is finally here - Application Passwords. You can now set up to 5 different application passwords, other than your main password in order to access your account. These passwords should be longer and more complex than your regular password and they should be used for devices or in situations where you don't want to divulge your main password. Login history using the application passwords can be reviewed under the Last Logins menu in the User Panel or you can see just the...
Last Logins Review
We have added a new feature that lets you review all your past logins to our service, either via Webmail, IMAP, SMTP or POP3. This makes it very easy to identify suspicious activity and change your password right away. Your passwords are safe with us: we use Blowfish encryption to store your credentials which as of January 2018, is unbreakable. You will find the Last Logins icon directly in your User Panel and the interface is pretty self-explanatory We haven't forgotten about the...
Changes in Authentication Mechanisms
This week-end we have proceeded to upgrade our authentication mechanisms for incoming and outgoing e-mail, eliminating MD5 based protocols due to their insecurity. Most e-mail clients adjusted automatically and updated to the supported mechanisms but there have been reports of Apple Mail and Thunderbird configurations that haven't updated automatically. In those cases, please make sure to switch to using a 'Normal Password' but over a TLS/SSL connection instead of 'Encrypted Password'. To take...
PolarisMail Service Outage Postmortem
As mentioned in our previous post Service Outage Incident, we experienced a service outage on Friday, December 8th 2017 at approximately 16:30 EST. Today we’re providing an incident report that details the nature of the outage and our response. Due to heavy investment in our infrastructure over the past few years we enjoyed no outages or other kinds of incidents in the past 10 years. Unfortunately this streak came to an end on Friday, due to events out of our control. This service issue has...
Service Outage Incident
8 Dec, 2018 We are experiencing a service downtime due to a major power outage throughout the entire city of Montreal. Power has been restored and our technicians are on site working to remedy the issue. You can check for updates on our Twitter feed or via Chat Support on our website. We apologize for the downtime and we assure our customers we are doing our best to get all services back online as soon as possible. Update 1: Inbound e-mail is now being received. Update 2: Receiving...
Full Integration Between AfterLogic and ownCloud
We are glad to announce we have completed a full integration between AfterLogic and ownCloud using WebDAV and their APIs. Users are now able to access their PolarisMail Files directly in webmail, attach files from ownCloud and save attachments to ownCloud. Attach From ownCloud directly in webmail In AfterLogic the ownCloud file storage is seamlessly integrated within the webmail. You can send files saved in ownCloud directly from the webmail interface, by attaching files or by sharing and...
Backups, Backups, Backups! E-mail Backups!
How well protected are your e-mails? If you have e-mail backups, how complete and easily accessible are they? At PolarisMail we take backups very seriously. So seriously, that packed with every account you get two different kinds of backups, free of charge! E-mail Backups in Archive Manager First of all, you have the Archive Manager, integral part of each user's Control Panel, which lets you browse up to 30 days of previous snapshots of your entire Mailbox. Every folder, every message,...
Apple Push Notification Support
We are glad to announce that starting today we have started supporting Apple Push Notification. Users of Apple devices will now get e-mail messages pushed immediately to their devices, without having to wait for the phone to poll the server for new messages. This change is seamless and requires no changes whatsoever on the end user device. This new feature will also help with the battery life of your mobile device! To take advantage of our Apple Push Notification Support and many of our e-mail...
Launch of New Website and Billing Panel
We are happy to announce the launch of our new website & Billing Panel and we’re excited to introduce you to our new look! A fresh new look with a clean design, new logo and improved usability across all devices.
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