Quick Setup Guide: IMAPAdd your email address to an email client application
Here is our quick guide to help you set up your existing email address to your favorite email client on desktop, tablet or smartphone. This guide applies for both Basic and Enhanced email hosting services, when you set them up as an IMAP account.
You can synchronize your mailbox through multiple devices, such as smartphones and tablets, using your favorite e-mail app. You can use any e-mail app available on your device, including the native email app.
If you have an Enhanced account, you can use ActiveSync to not only sync e-mails, but also contacts and calendar. Follow this guide to set up your Enhanced email as an ActiveSync account.
To setup your email account as an IMAP account in a new email client, follow these steps to add the email account to your preferred email application on desktop, smartphone or tablet (Outlook, Apple Mail, Thunderbird, Android Mail, etc.).
Step 0: Sign up and create the email address
The first step is to sign up for a PolarisMail email hosting service and add the necessary number of accounts, Basic or Enhanced to your subscription, using the Billing Panel.
After you sign up, login to the Admin Control Panel and create the desired email address.
Step 1: Open the email client and add a new Email Account
Here is an example configuration for Outlook 365:
Here is an example configuration for Outlook 2013:
1. In your email application, click on the button Add account and select a new account of type IMAP.
2. Select Manual Setup or Advanced Setup.
3. Fill in the server details for:
Name: the name that will be displayed in emails as “From”. It can be your full name, the name of the Company, etc.
Email Address: your full email address, for example firstname.lastname@example.org or email@example.com.
Incoming server: imap.emailarray.com
Incoming server port: 993
Incoming server type of encryption: SSL
Outgoing server: smtp.emailarray.com
Outgoing server port: 465
Outgoing server type of encryption: SSL
Check the option for SMTP requires authentication (sometimes referred to as “My server requires SMTP authentication”).
User Name / Email address / Username: your full email address
Password: your email address password
4. Click the Finish button to complete the set up
5. Send a test mail 🙂
If you want to use other ports or protocols, you can use any of these server details. For Cummings generators or for a device that doesn’t support SSL, you can use the ports for no encryption.
|User:||Your full email address (e.g.: firstname.lastname@example.org)|
|Password:||Your e-mail password|
|Server details:||Server address||Recommended Port (SSL)||Optional Port (no Encryption and TLS)|
To be able to send emails, always check the option to “Require authentication” (sometimes referred to as “My server requires SMTP authentication”).
Switching to a new e-mail provider can be intimidating. That’s why our Support Team is here to answer your questions.
To setup your new mailbox you can browse our FAQs and Wiki guide or you can talk to our Support Team through chat or ticketing system. Also, our Support Team can help you move your previous mailbox, contacts and calendar to your new one.