Quick Setup Guide: ActiveSync

How to add your Enhanced email account to any mobile device

Here is our quick guide to help you set up your PolarisMail Enhanced email address to your favorite email client on any mobile device. With ActiveSync, you can not only synchronize your emails, but also calendars, contacts and notes.




With ActiveSync, you can synchronize your mailbox on multiple mobile devices, such as smartphones and tablets, using your favorite applications. And you can use any e-mail app available on your device, including the native apps for email, calendar and contacts.

Even better, you can use ActiveSync to not only sync you email, but also contacts, calendar and notesTo set up your email account as an ActiveSync, follow these steps to add the email account to your mobile device.

 ActiveSync is available for Enhanced email accounts only.

Step 0: Sign up and create the email address

The first step is to sign up for a PolarisMail email hosting service and add the necessary number of Enhanced accounts to your subscription, using the Billing Panel.

You don’t have an account yet? See the benefits of a professional email service and sign up for a free trial.

 After you sign up, login to the Admin Control Panel and create an Enhanced email address.

Follow this guide to create an email address using your own domain or this guide to create an email using @polarismail.net, our free domain.

Step 1: add a new Account to your mobile device


Here is an example configuration for an iOS mobile device using ActiveSync (available for an Enhanced mailbox only):


1. In your mobile Settings, find the menu related to Mail or Accounts. Find the option to  Add account and select a new account of type ActiveSync. Some devices might call this type of account Exchange or Microsoft Exchange.

2. Select Manual Setup or Advanced Setup.

3. Fill in the advanced details:

User information

Name: the name that will be displayed in emails as “From”. It can be your full name, the name of the Company, etc.
Email Address: your full email address, for example john.doe@polarismail.net or john@mydomain.com.

Server details

Mail server: the server will have your domain name, in this form: mydomain–com.w.emailarray.com.

Use this tool to generate the server name for your domain: 


Login information

User Name / Email address / Username: your full email address

Password: the password of your email address (the existing password that you have set up when you created the email address)


4. Click the Finish button to complete the setup

5. Send a test mail 🙂

If you want to use you Enhanced mailbox with devices such as Cummings generators or for a device that doesn’t support SSL, you can set it up as IMAP and use the ports for no encryption. Click here to view all server and ports configuration.


Getting help

Switching to a new e-mail provider can be intimidating. That’s why our Support Team is here to answer your questions.

To setup your new mailbox you can browse our FAQs and Wiki guide or you can talk to our Support Team through chat or ticketing system. Also, our Support Team can help you move your previous mailbox, contacts and calendar to your new one.

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