Frequently Asked Questions
Can I have a free trial?
Before activating your Reseller Account, please take advantage of the free trial and get familiar with our features. We recommend adding at least 2-3 accounts, to fully experience the Reseller process.
Even during the trial, you can add new accounts from your Admin Panel. If you’re working with WHMCS, install our module and use it to create new accounts.
Once you activate your Reseller Account, the trial ends and any charge is non-refundable.
Is there a minimum number of accounts to start with?
The minimum number of mailboxes is one. If you’re just starting up, the Reseller Program is based on $20 Top-ups that are converted into account credits. The credits are used to pay your invoices and they never expire. Another top-up will recharge your Billing account each time you run out of credits.
How will I be billed?
Your subscription is on a monthly basis which means a new invoice is generated each month. For the subscriptions that are less than $20 / month we use the Top-up system (Top-ups of $20 that are converted into credits to recharge your Billing account).
You can upgrade your subscription at any time as all upgrades are prorated and you only pay for the remaining time. However, the downgrades are not prorated or refunded.
Can I migrate accounts from other providers?
If you need to migrate mailboxes from different providers, first create the mailboxes on our side and then send an email to firstname.lastname@example.org with the following information: current provider or server address, email and password (you can set up temporary ones). For a migration of multiple mailboxes, you can attach a CSV file with these details.
Can I upgrade or downgrade at any time?
Upgrading is possible at any time and all new accounts will be prorated. You can also downgrade at any time but any unused time for those mailboxes is non-refundable.
We recommend waiting until your renewal date to downgrade. We always let you know with 7 days before your renewal date so you can make adjustments before your new invoice is generated.
Can I cancel at any time?
Our Reseller Program is a monthly subscription service and as such can be canceled at any time. However, all subscriptions are non-refundable, even if you have chosen to pay in advance for 3, 6 or 12 months.
When you cancel the subscription, all your mailboxes and accounts will be automatically deleted.
How can I manage my customers as a Reseller? Do I have to use WHMCS?
As a PolarisMail Reseller, you have multiple options to manage your customers.
If you already use WHMCS, you can install our free WHMCS module and set it up to offer email services. If not, you can integrate your website and tools with our back end via our API; or even download and customize the code of our Admin Panel so it will suit your needs.
Another option is to get the Reseller Billing Panel (which is a light version of our Billing Panel) and start offering email hosting to your customers, without any code or advanced setup.
Whatever your needs, we can help you find a solution – simply give us more details about your current setup and how you plan to integrate our services within it.