E-mail Hosting Features

Choose any of our E-mail Hosting Services and you will benefit from our vast collection o features, including 25GB mailbox, up to 15GB of personal drive and free e-mail migration.
The Basic E-mail hosting features are available for our web-based services – both Basic and Enhanced E-mail services -, for either personal, business or corporate use.

Scroll down for detailed features of our Enhanced Webmail Services and for Exchange E-mail.

PolarisMail's E-mail Hosting Features

Basic E-mail Hosting Features

E-mail Migration

We will help you move your domains, users and e-mail data with no downtime and at no cost!

Our Private Concierge migration service renders moving your users to PolarisMail a breeze. One of our engineers will walk you through all the details and set up a migration plan with you.

The move itself will be transparent to you and your users with the following guarantee:

  • Exact replica of your current setup
  • No downtime
  • No lost e-mails
  • No delayed e-mails
  • Transfer of contacts, calendar items, tasks & notes
  • Free of charge
Large mailboxes: 25GB

Dynmically allocated storage:

Each customer receives a total storage pool equal to Number of Users X 25GB. This means that as the Administrator you can create mailboxes of different sizes depending on your needs. Some users may only be allocated 10GB while others can have 50GB for example.

Use Your Own Domain

When you create your e-mail address, you can use your own domain instead of polarismail.net.

Multiple Webmail Clients

Webmails don’t need additional setup and you can access them from any computer or device, without installing other applications.

We offer and support several Webmail Clients with modern AJAX interface, full GroupWare capabilities – Shared Calendars, Addressbook, Tasks, CalDAV and more.

We make available several webmail clients for the end users and each administrator can decide which one they prefer. All the webmail clients are maintained & supported by PolarisMail.

Webmails for Basic E-mail services:

  • Afterlogic
  • atMail 7
  • Horde
  • RoundCube

 
Webmails compatible with Enhanced E-mail services:

  • All basic webmails from above can be used for e-mail
  • GroupOffice – the only webmail fully compatible

Find out more about our webmails and access our online demos here.

Out of Office & Autoresponder

Configure your account to automatically reply to any message with a text or HTML message while you are Out of Office.

Backup & Archiving

Your data is safe with us. Our multi-layered backup system ensures the safety of your data at all times.

We took good care of your data so that you don’t have to! We make copies of your data every second through RAID technology. Furthermore, we take snapshots every night and keep them on a rotating loop for up to 14 days. Each week we make a backup that is stored off-site in a secure location. We keep up to 1 month of backup data.

We can also provide you with an e-mail archive for your company in order to meet the most stringent compliance laws such as Sarbanes-Oxley. Contact one of our representatives to discuss your options.

Archiving

Each user has a special ARCHIVE folder in their IMAP account that holds a live, read-only archive of the previous 30 days. Every message in every folder is kept in case you accidently erase something important.

Read here more details about our back up solutions

Domain Alias

You can receive the e-mails destined for several domains at one unique Inbox through our Domain Aliasing feature.

Do you need to consolidate all your domains into one and only have one mailbox to verify instead of 5 ? Domain Aliasing lets you do just that. Every e-mail account, alias or list that you create within your main domain will automatically be valid for all the define Alias Domains.

Whenever someone e-mails joe@aliasdomain.com , the e-mail will be delivered to joe@maindomain.com and Joe only has to check one mailbox.

Shared Folders

Easily share the contents of your e-mail folders with anyone within your organization.

With Shared Folders you can easily grant specific access to your e-mail folders to your co-workers. You can decide which user can view which folder and if they can only view it or also modify it.

The folders shared by others with you will be available under a special folder called ‘shared’ in your IMAP folders list.

Shared Folders

Since the Shared Folders is an IMAP level feature, this functionality is available in both your e-mail client and Webmail, wherever you are.

Access to API

To automate and customize the interaction of your users with Control Panel you can use our JSON API.

Add Free

No ads and no mining of your e-mail data.

Our webmails are completely ad-free and your e-mail data is private – we don’t scan for keywords for marketing purposes (or data mining).

Free Website Hosting

For 5 or more of any type of e-mail accounts, you will have access to free website hosting for your business:

  • 1GB of disk space for your website
  • Modern, easy to use Control Panel: cPanel
  • Easy WordPress installation
  • MySQL, PHP
  • Statistics
Private Label

Easily brand each interface with your name and logo.

With PolarisMail you can easily brand all the interfaces with your name and logo. Your users or clients will see a familiar name that they already trust.

We also offer a private domain name that is not visibly linked to our company and which can be used for the various e-mail configurations.

Control Panel

Use our easy to use Control Panel to further customize your e-mail account.

Customize forwards, aliases, out of office replies, delivery rules, restore e-mails that you accidentally deleted and many more functions available.

You can access our Control Panel directly from your webmail or by accessing cp.emailarray.com

Personal Support

Talk with real people! Our support team will assist you in solving any issues or answer your questions – via chat, e-mail or phone support.

Message Delivery Rules

Redirect incoming messages to specific folders or other e-mail accounts based on user-defined rules.

With Incoming Filtering Rules you can redirect incoming e-mail messages based on certain criterias: From, To, CC, Subject, Size, List-Id. Messages can be redirected to specific folders within each mailbox or can be sent to other e-mail accounts.

Whitelist & Blacklist

From our Control Panel, you can whitelist any e-mail address, domain or IP address to make sure you’ll never miss an e-mail from that sender.

Or you can blacklist it to be sure their e-mail will be blocked and will go straight to your Spam folder.

Forwards & User Extensions

With Forwards you can choose to send a copy of all your incoming messages to another account while also optionally maintaining local delivery of the messages.

User Extensions allows you to uniquely extend your e-mail address in order to create disposable addresses. Extensions take the form user-extension@domain.com and can either be defined by the user or left as wild cards.

They can also be very useful when dealing with shared mailboxes but when you still need to address someone in particular. A support team will have the address support@domain.com but an individual user from the team can give out support-joe@domain.com as his address.

Free File Storage

Each user receives 5GB of storage space as his personal drive in the cloud.

Data on the webdrive can be shared with other users and it also allows for document editing & version control.

In AfterLogic the ownCloud file storage is seamlessly integrated within the webmail. You can send files saved in ownCloud directly from the webmail interface, by attaching files or by sharing and inserting link into e-mail.

AfterLogic integration with ownCloud: attach from ownCloud

You can also save received attachments directly to ownCloud, or manage your ownCloud files from a separate tab in Afterlogic webmail.

Large Attachments: 50MB

With 50MB of allowed e-mail attachments, you don’t have to worry about missing an important e-mail.

We support the sending and receiving of e-mails up to 50MB in size. This large limit will let you easily share your most important work documents.

If you require an even higher limit or easier distribution of documents to your workgroup, take a look at our Enhanced E-mail Service.

Advanced Spam & Virus Filtering

Our filtering solution was designed to facilitate communication among legitimate users while removing Spam & Viruses with an accuracy of 99%+. Here’s how we achieve that:

Local messages
Messages sent among users of the same domain are never filtered for Spam, but will be checked for Viruses. This helps prevent Virus outbreaks within organizations while eliminating internal false positives.

Automatic whitelisting
Our system detects the people that you communicate most often with and will automatically whitelist your recipient on the way back, bypassing all Spam filters. The Virus filtering is still active however.

Outbound messages
Our service never filters outbound e-mail messages sent to remote recipients. There is therefore no worry that messages might be discarded from our end.

Inbound messages
Incoming e-mail messages are filtered through several layers before arriving in your Inbox or Spam folder:

  • RBL check of the sender IP
  • Intent verification
  • Whitelist/Blacklist verification
  • Content verification against known Viruses
  • Content verification against known Spam keywords
  • Content verification against known Spam links
  • Bayesian analysis of the message
  • Preference checking ( Sensitivity, Delivery location )

In order to declutter your Spam folder, PolarisMail has implemented the Spam and HardSpam folders. Messages for which we are more than 70% sure they are Spam will be sent over to the HardSpam folder. Messages for which we are 50%-70% confident they are Spam, will be going to the Spam folder. This makes reviewing your Spam folder a breeze since you have much less messages to look at.

The filtering system can be configured individually or domain-wide by an administrator. Individual preferences will always override domain-wide settings. Here are some of the settings you can adjust:

  • Filter sensitivity
  • Spam delivery ( Inbox, Spam, Delete )
  • HardSpam definition
  • Number of Days to keep Spam messages
  • Whitelists & Blacklists
  • Spam Review Monitor

Retraining Messages
Messages that were incorrectly classified can easily be retrained through two methods:

  • Moving the message from the Inbox to the Spam folder or vice-versa
  • Creating a spam/notspam@domain.com address where you can forward the message to be retrained
Two Factor Authentication

Two-factor authentication, or 2FA, as it’s commonly abbreviated, adds an extra step to your basic log-in procedure.

Without 2FA, you enter in your username and password, and then you’re done. The password is your single factor of authentication. With PolarisMail, you can access true two-factor authentication across Webmail, SMTP, POP and IMAP.

How It Works?

You login to your service by entering your e-mail address and password, with the 6 digit code provided by an app installed on your smartphone (Google Authenticator), appended to it.

For example, when accessing WebMail or using your email client, if your regular password is: johndoe and the current code is 123456, enter: johndoe123456 in the password field, in order to authenticate.

Catchall, Lists & Aliases

Redirect non-existing e-mails, keep in touch with your list members and create alias e-mail accounts.

A Catchall lets you capture all e-mails destined for non-existing users and redirect them to the mailbox of your choice.

Lists allow you to create distribution groups of users within your organization. You can also fine-tune the list settings, such as defining who can post to the list or the distribution method.

E-mails sent to the list can be distributed to everyone simultaneously or in a roud-robin fashion. This is highly useful for sales departments that want to equally distribute incoming leads for example.

Aliases enable you to create valid e-mail addresses that forward to a real mailbox on the server or remotely.

Search Folders

Create custom Search Folders that lets you review at a glance certain messages.

Do you need to review important messages at a glance? Search Folders lets you do just that. With this powerful feature you will be able to define virtual folders that will regroup e-mail messages based on certain criteria.

Search folders do not create duplicates of your messages but rather lets you view them differently.

You can for example create a Search Folder that shows all the messages from “John” or another folder that creates all the messages coming from a Whitelisted source.

The Search Folders will be available in your IMAP folders under the ‘Labels’ folder.

Search Folders Labels

Since Search Folders is an IMAP level feature, this functionality is available in both your e-mail client and Webmail, wherever you are.

Speed & Reliability

Our high speed redundant servers will always deliver your messages within fractions of a second and provide a clear track record at each step of the way.

Our entire infrastructure is designed to ensure optimal performance of your e-mail. Visit the About Us page for more information. As our customer, we can guarantee the following:

  • 100% uptime
  • No lost e-mails
  • Lightning fast delivery of e-mails
  • Instantaneous access to e-mails
  • Ironclad data privacy

Furthermore, our system tracks every e-mail sent & received which allows you to quickly determine its path and delivery time.

SMTP, POP3, IMAP

We offer extremely fast SMTP, POP3 and feature-rich IMAP implementations on a variety of ports.

We implement the most feature rich version of each major communication protocol on a widely accessible number of ports. Each service is load-balanced and redundant to ensure 100% uptime.

SMTP

Our SMTP daemon is fully compatible with RFC 5321 and is available on ports 25, 26, 465 and 587. Messages as big as 50MB are allowed to be sent or received through it.

POP3 & IMAP

We implement the latest stable version of Dovecot as our POP3 & IMAP daemon. It’s the most advanced IMAP daemon with full support for the IDLE command.

POP3 is available on ports 110 & 995
IMAP is available on ports 143 & 993

IMAP capabilities are: IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT IDLE CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS ACL QUOTA

SSL/TLS Encryption

All of our services are encrypted and offered with 256 bit encryption to ensure the safety of your data. We support both SSL & TLS protocols for SMTP, POP3, IMAP and Webmail.

IMAP TLS is available on port 143
IMAP SSL is available on port 993

POP3 TLS is available on port 110
POP3 SSL is available on port 995

SMTP TLS is available on ports 25, 26, 587
SMTP SSL is available on port 465

Enhanced E-mail Hosting Features

Our Basic E-mail hosting package is ideal for companies requiring core e-mail functionality. Simple and affordable, each account still comes with enterprise-level features.

 

But the Enhanced E-mail hosting solution is the ultimate collaboration package for your company. It allows seamless integration between your desktop and mobile device while extending your online office capabilities. It comes bundled with all the basic features described above, plus:

E-mail, Calendar and Contact Synchronization

Easily keep all your E-mails, Calendar, Contacts, Tasks & Notes synchronized with your desktop and mobile devices.

Active Sync®

Activesync® is a protocol designed by Microsoft in use by many mobile devices and which allows seamless synchronization of your e-mails, calendar and address book.

Outlook®

Using Activesync® or an Outlook plugin you will keep your contacts, calendar, tasks & notes in sync with our server and your mobile device. E-mail will be accessed using IMAP.

Thunderbird, Apple Mail, iPhone, iPad

Any application that supports the open protocols of CalDAV and CardDAV can connect to our service and synchronize their calendar and addressbook. E-mail will be accessed using IMAP.

Easy to use Webmail

Our professional, modern looking webmail client is lightning fast. It helps you organize your data better and share it with your co-workers.

You can access the demo account here.

IMAP Account Consolidation

You can add all your other IMAP accounts to our Webmail interface and manage them all from one easy to use location.

Bring all your IMAP accounts under one roof. Our Webmail interface supports multiple IMAP accounts and multiple identities for sending e-mail out. You no longer have to log to different websites in order to check your business or personal accounts.

Each account can use separate SMTP servers, supports unique signatures and addressbooks!

Account Summary

View all the important information in one easy to access place.

Summary Page

The Summary page in Polaris Mail is your launch pad for all your most important daily tasks. And that’s why it’s the first page to greet you when you log into your account.

On the summary page, you get direct access to your inbox and can start reading and answering your email right away. You can also quickly and easily view and make changes to your appointments, tasks and notes etc. through any other portlets you mount on the page. ‘Portlets’ are small moveable boxes you can place on your summary page, each of which acts as a ‘portal’ to the most frequently used utilities.

enhanced-email-at-a-glance-group-office-tasks-and-appointments

The Portlets

Using the ‘Add’ button at the top of the page, you can control which portlets you want to have displayed on your summary page. All the portlets come with an arrow button that you can use to expand or collapse them. You can also drag and drop them anywhere you want on the page. There are 6 different portlets you can choose from:

E-mail
email-portlet-for-enhanced-webmail

The email portlet is displayed by default. It shows the most recent email from your inbox (and any other email folders of your choice) but you can use the navigation buttons at the bottom to access older messages. The best thing about the email portlet is that you can read and answer your email right from the summary page. Each message is displayed using its ‘subject’ and name of sender. When you double click on any one of them, the whole email opens in a dialog box. Once you are done reading, you can click on ‘Reply’, and compose and send your message straight away. You have access to all common email commands like ‘address book’, ‘attachments’ and ‘print’ from within the dialog box so you don’t have to leave the Summary page to stay on top of your email.

News
news-portlet-for-enhanced-webmail

The News portlet lets you add your favorite RSS feeds to it so you can start your day by reading the latest news from your favorite channels and media sources. You can use the ‘Configure’ button at the top of the portlet to add your own RSS feeds. The labels you give to the feeds shows up as tabs in the portlet and you can use the tabs to switch between updates from all your added feeds.

Notes
notes-portlet-for-enhanced-webmail

The Notes portlet lets you quickly type in or copy-paste anything you need to make a note of. For instance, suppose you come across a quote somewhere on the Internet that you really like and want to save for later use. You can just copy the quote and drop into the Notes portlet where it will stay comfortably with the rest of your notes.

Appointments
appointments-portlet-for-enhanced-webmail

The Appointments portlet shows any upcoming appointments you might have that you previously added to your calendar. This portlet is really useful because even if you don’t check the calendar page, you would still be reminded of your appointments for the day if you have the portlet mounted on your summary page.

Tasks
tasks-portlet-for-enhanced-webmail

Like the ‘Appointments’ portlet, the ‘Tasks’ portlet shows your pending tasks that you previously added to the Tasks page. The ‘Tasks’ portlet acts like a handy little to-do list helping you stay organized and reminding you of all you need to get done- and by when. Once you complete any of the listed tasks, you can simply check mark it in the portlet and it will disappear from your tasklist.

Projects
projects-portlet-for-enhanced-webmail

The ‘Projects’ portlet lists the name, customer, manager, deadline, budgeted units and any other columns you choose for all your projects (which you can manage on the projects page). Using the configure button, you can choose if you want to see only ongoing projects in the portlet or complete ones as well. When you double click on any project, a dialog box pops up that lets you view its details and make any changes.

In addition to the six portlets discussed above, there’s one other kind of portlet that displays information exclusive to the Summary page. It’s the Announcements portlet and you can add it from the ‘Manage Announcements’ button at the top of the Summary page. The Announcements portlet lets you display a message of your choice on the Summary page for as long as you want. It can be used for example by Administrators to broadcast messages to all the users.

Secure E-mail

Encrypt and decrypt messages using PGP, GPG & S/MIME.

Although we offer full SSL & TLS encrypted transport in between our servers and you, e-mails might still be transmitted in unencrypted format to remote mail servers that don’t support encryption.

If you are worried about this possibility, you can opt for having end-to-end encryption using either PGP, GPG or S/MIME directly from your webmail interface.

Calendar

Use our Calendar to schedule your time better and organize your team more efficiently.

Tasks

With Tasks you can increase your efficiency by having your own personal todo list.

File Storage

Each user receives an additional 15GB of storage space as his personal drive in the cloud. Data on the webdrive can be shared with other users and it also allows for document editing & version control.

Document Editing

Each user receives an additional 15GB of storage space as his personal drive in the cloud. Data on the webdrive can be shared with other users and it also allows for document editing & version control.

Collaboration
Share and edit documents with your peers.

Advanced Groupware

Sharing important business data with your colleagues has never been easier. Our tools make collaboration seamless throughout your organization.

Collaborating with your team has never been easier. With our Enhanced E-mail service you can share your e-mails, your calendars, tasks, notes & files. You can assign the users to separate groups and further control their level of access.

Summary

When each user logs on to his Webmail interface he can see at a glance the highlights for that day. It may include a message from the Administrator, a quick peek into his most important E-mail folders, Tasks & Appointments for the day along with his favorite RSS feeds.

enhanced-email-at-a-glance-group-office

Calendar

Every user can create multiple Calendars, private, public or only accessible to select users & groups. Each Calendar comes fully featured with:

  • CalDAV access using Apple Mail or Thunderbird
  • Internet Calendar (.ics) support for calendaring sharing
  • Scheduling Assistant: see free/busy times for your team
  • Send invitations
  • Create recurring events
  • Book Resources
  • Save e-mail as Appointment on the Calendar

Addressbook

Create multiple address books for managing your contacts. Each one features:

  • Import/Export function ( CSV or VCARD )
  • Distribution List/Newsletter creation
  • Document Template manager for Newsletters
  • Available through CardDAV

Tasks

  • Import/Export ( .ics format )
  • Tasks Categories
  • Recurring Tasks
  • Reminders
  • Task assignment to other users
  • Create Task from e-mail

Notes

  • Multiple Notebooks
  • Notebook Sharing
  • Create Note from e-mail

Exchange® E-mail Hosting Features

The Exchange E-mail solution is the system that offers you native Microsoft Exchange® compatibility. All the Exchange 2013 e-mail hosting features, none of the worries.

Have a look at the features that are available for the Exchange E-mail package:

Exchange 2013

We are running the latest version of Exchange 2013 allowing you to run any version of Outlook in native ( MAPI ) mode over an SSL channel. You can also access your company data through Outlook Web App.

Active Sync

Synchronize your iPhone, Android or Windows Mobile device through Activesync. Automatically keep your e-mails, contacts and calendar up to date with your Exchange account.

Collaboration

Share and edit documents with your peers using the additional 15GB Personal Drive.

Speed and Reliability

Our high speed redundant servers will always deliver your messages within fractions of a second and provide a clear track record at each step of the way.

Large Mailboxes

Each account comes with 25GB of storage. With this much storage, you won’t ever have to erase another e-mail!

Advanced Spam & Virus Filtering

We combine several Spam & Virus fighting techniques in order to keep your Inbox free of such nuisances. Our technology is extremely accurate and eliminates 99% of all Spam & Viruses while not generating false positives.

Public Folders

Share information with your colleague through the use of public folders.

Custom Transport Rules

Need your inbound or outbound e-mail routed in a specific way ? We will set up custom transport rules to help you meet your goals.

Limitations

Message Limit

All Basic and Enhanced email services are limited to 300 e-mail sent per day. The primary reason is to limit the potential damage caused by computers infected with spam-sending trojans.

After 300 e-mails have been sent from your account, you will receive the following error message when attempting to send further messages: “462 Daily send limit reached. Please try again tomorrow”.

If you need to send more than 300 messages per day as part of your regular operation, please contact us at : support@polarismail.com

Account Lock

In case your computer gets a virus which will send spam e-mails from your account we will lock your account until you will change the password. You will still be able to receive messages, only sending will be blocked.