User Panel, Admin Panel, and Super Panel: How PolarisMail's Management Layers Work

If you’re new to reselling PolarisMail, the panel structure is the first thing to understand. It determines what you can manage, what your clients can manage, and how your billing platform connects to the backend. Get it right and provisioning is fast and predictable.

There are three panels: User Panel, Admin Panel, and Super Panel. Each one manages a different layer of the account, and most resellers only ever need one of them.

The three panels at a glance

User Panel: mailbox-level settings

The User Panel is the self-service layer for an individual mailbox owner. It covers personal settings like filters, aliases, and password changes, scoped to that one mailbox only.

User Panel login: cp.emailarray.com

In practice, your clients rarely need to log into it separately. Most of what lives in the User Panel is already surfaced inside Webmail’s settings area, so mailbox users manage their own email from one place without knowing a separate panel exists. The User Panel is still there for the handful of advanced settings that haven’t been folded into Webmail yet, and it’s useful to know about if a client asks where a specific option lives.

For your clients, the practical guidance is simple: log into Webmail, and use the settings gear for everything mailbox-related.

Admin Panel: your day-to-day control center

The Admin Panel is where you’ll spend most of your time. It’s the default management interface for resellers and covers domain and mailbox administration: adding domains, creating and deleting mailboxes, assigning storage quota within your allocated resources, aliases, distribution lists, spam settings, and branding.

Admin Panel login: admin.emailarray.com

This is also the panel that connects to your billing platform. If you run WHMCS, Blesta, or HostBill, our free plugins provision and manage mailboxes at the Admin Panel level automatically when a client places an order. Your clients never see or log into the Admin Panel themselves. If you’re building something custom instead, the same layer is fully reachable through our JSON API (Postman docs available).

If you manage all your clients yourself, the Admin Panel is likely the only panel you need.

Super Panel: optional higher-level oversight

The Super Panel sits above the Admin Panel and exists for resellers who have customers that need to self-manage their account. Instead of one Admin Panel handling everything, a Super Panel account lets you create and oversee multiple Admin Panels, one per client.

Super Panel login: cp.emailarray.com/super

The key shift at this level is how resources work. Mailbox count and total storage quota are allocated to your Super Panel first, and you assign them down to each Admin Panel underneath. That means you can hand a client their own Admin Panel with a defined mailbox and storage quota, and let them self-manage domains and mailboxes within that limit, without giving them visibility into your other clients’ Admin Panels or your reseller-level account.

If you’re running WHMCS, Blesta, or HostBill, you likely don’t need a Super Panel at all. Those integrations connect at the Admin Panel level, and your clients already get self-management through the client area of that platform. Super Panel solves a different problem: it’s for giving clients their own Admin Panel to self-manage directly, without a billing platform in between.

Which one do you actually need?

• Managing one client, or handling all your clients yourself under a shared structure: Admin Panel is enough.
• Handing individual clients their own self-managed domain and mailbox allocation: Super Panel, with an Admin Panel per client underneath.
• Connecting to WHMCS, Blesta, or HostBill: your integration runs through the Admin Panel on its own.